One of my pet peeves is when I actually have to order software that arrives through snail mail. Give me a download or give me death (well, okay, maybe I’m not that extreme). Franklin Covey really takes the cake in this department for frustration.
Franklin Covey makes a planning program called (oddly enough), Franklin Covey Planning Software. I was looking for a good PIM and read some good reviews of their package. So I went to the Franklin Covey web site and they have an option where you can download a fully operational version of teh software that expires in 30 days. Then after 30 days, you either have to pay for it or it becomes unworkable. That’s a pretty standard arrangement — except at Franklin Covey.
So I used the software for a few weeks and even though it’s a bit on the expensive side, I was prepared to buy a copy. Except, even though you can download the 30-day expiring version, you can’t buy and download a non-expiring, licensed version. You have to order a physical copy of the program and have them ship it to you.
And how long does that take? Who knows since the product is backordered. No thanks, I’ll just go elsewhere.