In this fascinating video, the CBC follows a couple who needed to recover thousands of pictures from an iPhone after it was dropped in water. The video shows how Jessa Jones, who specializes in iPhone repair, is able to get the dead phone working again so that the couple can get their priceless photos back.
The kicker, though, is that Apple’s official forums ban Jessa and others who point out this option to iPhone users. In fact, users are frequently told that recovering data from dead or damaged iPhones is impossible, and that those who claim they can do so are scammers. Jones herself regularly has her posts deleted and account banned for simply stating the truth–that there is a good chance that a third party repair service will be able to assist in recovering the data.
As Jones points out in a subsequent video on Louis Rossman’s YouTube channel, Apple is actively harming its users with this absurd tone deaf approach. Someone who seeks to recover their memories from a device deserves more from Apple than boilerplate “if it wasn’t backed up to iCloud it can’t be recovered” nonsense.
Shame on Apple.