It just amazes me that I know 12 year olds who can put together incredible looking, highly functional web sites, but companies wanting me to spend tens of thousands of dollars in some case have the most inane policies.
Today I was investigating a very expensive piece of software, and the company’s website offered a walkthrough/demo. First, however, I had to sign up and give all of my personal details. Very annoying, but not uncommon.
But after I submit my details do I get to see a demo or walkthrough of the software? No. Instead I receive an extremely annoying message saying a salesperson will contact me to set up a time when I can view the demo.
Like I want to make an appointment with a salesperson just to get a basic understanding of a software package. The fact that I can’t easily get information about the software or see a demo unattended by a handholding salesperson speaks volumes.