Month: April 2010

I stopped playing Warhammer Online a few months after launch, and that is apparently a good thing as Mythic mistakenly charged some accounts hundreds and hundreds of dollars for their April billing cycle. In an official announcement of the screwup,

As you may be aware, recently some customer accounts were billed multiple times unintentionally. We regret any difficulty this event may have caused you, and we remain dedicated to resolving the issue with our vendors and customers.

As of now we have received confirmation that the charges have been reversed. Depending on your financial institution and when they deposit the refunded charges back to your account it may take up to 3 business days for this refund to be reflected in your statement.  To ensure a fast resolution we recommend you contact your financial institution first. For additional information on what you can do and how to seek additional assistance see this post.

Of course reversing charges is nice, but reversing the charges won’t reverse overdraft fees for people who used debit cards for their account. A sample from a forum thread from users who got this lovely surprise,

My account I pay my sub from was billed today for over 500 dollars in 16 dollar increments. the account was overdrawn and with fees and overbilling it was 562.73 total.

And this rather sad post,

22 times on one account, i know you guys will debit the money back into my checking account eventually.  I am only a little worried that you will not do this.  I do have the same question though, how is it that the money was taken out when we shouldn’t have been billed yet.

also what do i tell my daughter since it is her bday?  I had x amount of dollars aside for her party but due to your billing my account after i paid my monthly bills and had 500 paid for taxes yesterday there is nothing left in

pickles account.

what do i tell her?  

The grinch stole your birthday sweetheart, it will be ok we still have each other

Another user posted a screenshot of his checking account getting slammed by Mythic (click on graphic to see it at full resolution),

That is some serious fail there. I can’t imagine there won’t be some serious lawsuits over that.