A while back, I purchased one of their custom plans and expected instant access, but nothing showed up in my account. Thought maybe I missed an email, but after looking around, I realized the program needed to be manually assigned, https://vshred.pissedconsumer.com/customer-service.html confirmed that some plans take extra time to process, especially personalized ones. A few hours later, everything was available in my dashboard. Since then, I always check both email and spam folders first, and if nothing appears, logging out and back in usually refreshes the access.