So I mentioned earlier that I received an e-mail when I renewed my domain name thanking me for extending it to 2004. So I hit reply to that message from Verisign and asked them why their automated systems think the domain name expires in 2003 but their customer service reps. tell me it expired in 2002. Here’s the e-mail reply I received for my trouble,
Thank you for contacting VeriSign!
The email addresses [email protected] and [email protected] are no longer active.
Please re-submit your inquiry to http://www.netsol.com/en_US/contactus.jhtml or go to our website at http://www.netsol.com and click on the “Contact Us” link at the bottom of the page in the red bar.
** Though your inquiry is important to us, replies to this email will not receive a response, as the address has been deactivated. Please do not reply to this email. **
If it’s inactive, why is Verisign still using the address? Sheesh, these people are even more clueless than my cable company.
I just had the worst interaction with Verisign’s telephone system. Try calling that thing and see what happens!
Finally after navigating through three telephone menus that had up to eight options each and several very long instructions on using the web site at slash this and slash that, I was advised to email [email protected]. That address is invalid! Great work Symantec!