More Laptop Woes

So my laptop arrives back today, but as far as I can tell HP’s repair center never bothered to investigate my major complaint — that the backlight on this laptop is defective. They did fix the fan that wouldn’t spin up and replaced the touchpad for some reason (I never use the touchpad and certainly didn’t have any complaints about it).

How bad is the backlight — currently I’ve got the brightness cranked up as high as it can go without being completely washed out and it’s barely readable. Have to turn out most of the lights to make out much of anything.

Fortunately I found a way to route around HP’s damage support system by finding a friendly local HP repair place. They’re going to ship it to HP ultimately for repair too, but at least I can talk to a human being and say “look, this is the problem. Get them to fix it, please.”

One lesson I learned was that it just doesn’t pay to have important data physically tied to a machine. I’ve spent most of the day ensuring all of my data is on my FireLite so I don’t have the same loss of connectivity problems I had this time around without my laptop.

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